The fleet leasing and management industry is in a transition period. The traditional operating model gives way to automation, end-to-end orchestration, and a digital transformation that changes operations internally and among vendor relationships. Meanwhile, customer demand is higher than ever. Fleet management company (FMC) clients want an Amazon-like experience, maintaining instant, complete visibility of their vehicle assets.
FMCs must adopt means to optimize their fleet and leasing business processes to increase sales in this competitive landscape. With the right tools and technology, it’s possible.
Enhance the Customer’s Fleet Leasing Experience
Customer satisfaction is a major sales driver in every industry. Clients who aren’t happy can easily go elsewhere to find a competitive solution that delivers a better user experience. The fleet leasing and management industry is no different.
Your customers want, need, and deserve personalized attention to their accounts. Historically, FMCs have operated with siloed data systems that stifle the customer experience. When accessing account and vehicle information is a chore, it dims the client experience, fails to meet expectations, and sows doubt concerning your service and product. FMCs must implement means to streamline the customer experience and improve interactions with vehicle and fleet data, enabling positive brand experiences.
The Ridecell platform is the answer. Our tool links your existing systems to provide your customers with a unified view of their fleet lifecycles: vehicle status and location, expected delivery, and more. All their vehicle and fleet information is in one place and easily accessible. The Ridecell platform enhances the customer experience, streamlines customer communications, and enables more efficient, effective service, all of which are clear paths to increased sales.
Increase Value by Optimizing Visibility
Prioritizing visibility throughout your organization for both internal fleet management and external suppliers positions you to deliver a better product for existing clients while increasing your sales among new prospects.
End-to-end fleet visibility delivers a real-time view of your fleet and leasing operations. Ridecell provides the only solution built for FMCs that uncovers operational blind spots and provides business visibility across geographics and business lines, regardless of the systems behind the services. Ridecell Visibility continuously surfaces relevant insights that allow you to add value to current client relationships and differentiate yourself from other FMCs vying for your customer base. Our platform identifies operational bottlenecks and recommends actions that empower you to reimagine your operations to deliver the best value and experience for your clients.
Fleet leasing and management is an increasingly competitive market with evolving customer demands. Building visibility into the foundation of your organization provides clients with a holistic view of their assets and accounts that they can’t find with competing FMCs, positioning your company as the most value-driven option for their business.
Prioritize Preventative Maintenance for Client Savings and Delight
FMCs cannot overestimate the role of predictive maintenance in their operational success. Predictive maintenance reduces vehicle downtime, extends usage and lifespans, and helps reduce preventable repair costs: all benefits that pass savings and better service to the client. With fewer unexpected repairs, fleets run more efficiently and predictably, leading to more reliable service.
Automating preventative maintenance helps ensure optimal performance for the individual vehicle and the fleet, boosting customer satisfaction and loyalty to drive sales. It also optimizes your business process, positioning your teams to invest their talents where they’re needed most, including customer acquisition and retention.
The Ridecell platform allows you to automate and integrate your processes for a streamlined approach to preventative maintenance. The tool boosts marketplace competitiveness, enabling you to retain existing clients and attract new customers seeking fleet leasing and management services.
Scale to Customer Needs
Your clients come to you with specific needs –– which will undoubtedly change over time. They need a fleet management company that can grow and scale with them.
Your fleet leasing business needs solutions that allow you to cater to the most nuanced, short-notice requests to keep your clients happy and help ensure their business thrives—and that yours does, too. Building agility into your operations allows you to turn on a dime to deliver the service and attention your customers deserve, ensuring they’ll come back to you for future needs.
The Ridecell platform empowers a dynamic approach to fleet management and leasing. End-to-end orchestration allows you to implement efficiency practices and analytics into your fleet leasing business, informing the next steps in your business processes. It empowers you to scale your leasing services quickly and sustainably to meet customer demand, even when demand changes and requests crop up unexpectedly.
Optimize Fleet Leasing and Management Processes with Automation from Ridecell
The Ridecell Fleet Transformation Cloud works with your existing systems to improve your productivity, profitability, and efficiency while delighting your customers at every touchpoint. The fleet transformation cloud allows you to
- Blueprint Processes – Generate the process map of your vehicle lifecycle to evaluate workflows from purchase to remarketing.
- Uncover Blind Spots – Complete end-to-end process and data visibility to identify bottlenecks and their root causes.
- Gain Real-Time Intelligent Insights – Facilitate the generation of AI-assisted insights with data from internal and vendor systems.
- Improve the Client Experience – Provide clients with a unified view of their fleet status, from delivery to in-use insights.
Every aspect of the Ridecell platform is designed to improve service and boost sales. Begin the digital transformation of your fleet management operations today. Connect with our team to learn how the Ridecell platform can help you optimize fleet management to increase your sales starting now.