At Ridecell View All Jobs
San Francisco, CA
Ridecell (www.ridecell.com) is powering next generation of ridesharing, carsharing and autonomous new mobility services. As the world shifts to a mobility on-demand model and new companies rush to enter as service providers, Ridecell is ready to support these initiatives. Already 20 customers, including BMW, VW, Renault and AAA use our proven platform to launch, operate, and scale their new mobility services.
We are looking for a passionate advocate for the humans that interact with our software platform on a daily basis.
The primary focus of this role as part of the Design team, will be to lead research and testing. In this role, you will develop and implement research and testing plans. At the core, you’ll transform unmet user needs and business opportunities into successful product launches through user research and testing throughout different design phases.
- Plan and conduct user testing using techniques including Think Aloud Protocol and Contextual Inquiry
- Conduct usability moderating (of all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation
- Conduct usability research both online and in the field and provide recommendations for improvement
- Serve as a member of a team that acts as a 'repository' of research-based usability knowledge
- Work with team members to test business requirements using heuristic/qualitative methods
- Determine user needs by conducting task-focused analyses.
- Work with design team to test proposed look & feel initiatives.
- Coordinate, conduct and moderate user interviews and focus groups
- Experience leading design strategy and human factors studies from early needs assessment through product launch.
- Created products and services that improve lives, delight customers, and drive innovation across organizations.
- Comfortable presenting to technical team members.
- Employed generative techniques to identify stakeholder and market needs, then translate them into mutually rewarding concepts for both organizations and consumers.
- You have worked in a variety of industries, including mobile technology, transportation, medical devices, personal health, consumer electronics, education, government/public safety communications, and enterprise mobility devices.
- Bachelor's degree in a design discipline (or relevant experience).
- Experience working in an Agile/Scrum development process.
- Statistical/qualitative/quantitative analysis
- Presentations (verbal and written)