Managing a shared fleet should be more than manageable
The automotive industry is undergoing a massive transformation. With growing Shared Mobility service options, consumer preference is shifting away from vehicle ownership. This trend creates new opportunities, but also new challenges.
To date, Shared Mobility platforms focused on deploying carsharing, ride-hailing, and micromobility services. Building on these platforms, operators, riding a wave of market demand, expanded their fleets. Business growth brings new challenges, in particular, the complexity of cost-effectively maintenance operations of a free-floating, on-demand, or scheduled fleet.
By design, free-floating vehicles do not return to a depot for fueling, cleaning, and maintenance. Instead, fleet operations dispatchers spend hours in front of screens and spreadsheets, balancing fluctuating vehicle demand with service priorities to create work orders for their field crews.
Most carsharing and ride-hailing Shared Mobility platforms have not prioritized fleet operations management tools as part of their solution. As a result, operators are forced to use a patchwork of labor-intensive tools from a previous fleet management era, to contend with a growing list of service operations complexities including:
- Managing scheduling and servicing during off-peak hours
- Incorporating unforeseen job priorities such as lost and found items
- Calibrating varying levels of service staff skill and productivity
Three fleet servicing tasks alone: rebalancing, charging and cleaning, account for 75% of the tickets raised. It’s clear that without an optimized Shared Fleet operations solution, the challenge of minimizing operations cost to service these jobs while maximizing vehicle uptime is real. And the long-term viability of shared fleet service is at risk.
Vehicle management
Access vehicle acquisition information, location history, vital stats, and vehicle damage reports.
Job management
Customize job templates and create and automate one-time, recurring and scheduling business models — in just a few clicks.
Workforce management
Optimize schedule, dispatch and incentivize employees, and keep in touch through reminders, alerts and messaging.
Maintenance management
Use predictive and scheduled maintenance models, access service history, and manage invoices.
Data and reporting
Access dashboards to track a variety of metrics, measure KPIs, and enhance decision-making.
Development tools
Integrate with partners with APIs and documentation available online.