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    [updated_at] => 2020-01-23T13:05:02-05:00
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    [title] => IT Engineer 
    [content] => <p>Ridecell (<a class="c-link" href="http://www.ridecell.com/" target="_blank">www.ridecell.com</a>) is powering next generation of ridesharing, carsharing and autonomous shared mobility services. As the world shifts to a mobility on- demand model and new companies rush to enter as service providers, Ridecell is ready to support these initiatives. Already 20+ customers, including Penske, Renault, RideKleen, Blu Smart and AAA use our proven platform to build their shared mobility businesses.</p>
<p><span style="font-weight: 400;">The IT Engineer is a highly technical, problem-solving, multi-tasking person comfortable working with various end-user apps and devices such as Linux, Macs, PCs, Server Administration, AV set up, video conferencing platforms, mobile devices, and more.</span></p>
<p><strong>Responsibilities </strong></p>
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<li style="font-weight: 400;"><span style="font-weight: 400;">Provide technical IT Support in a Linux (Ubuntu) dense environment, Windows 10, Apple, support various mobile devices, iPads, printers, and peripherals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate an awesome AV conferencing experience for our users using Zoom, Hangouts Meet, and support its hardware dependencies.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Image laptops, install end-user software, and provide asset management.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tackle linux distro config and server administration in an on-site network stack while working closely with the Senior DevOps Engineer to optimize our AI hardware and storage solutions. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Diagnose and resolve VPN issues, provide network support, and general wireless issues.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with Computer/Laptop vendors and repair Ridecell’s IT assets.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Procure IT peripherals and accessories to ensure a readily available and organized inventory.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resolve IT support requests through all communication channels; see the support request through to its resolution, escalate issues to appropriate stakeholders.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with Ridecell’s on-boarding team to provision new hires with laptops, access to SaaS-based tools, prep workstations, and provide new hires with IT training.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Handle system access and maintain user accounts, passwords, data integrity &amp; security</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support the IT Manager with day-to-day IT operations and provide cross-functional support to other business partners.</span></li>
</ul>
<p><strong>Required</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Help desk experience in troubleshooting macOS, Windows 10, and common end-user applications, such as; G Suite, Office 365, JIRA, Confluence, .</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">1-3 years experience in IT Support in a professional environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Basic experience in troubleshooting mobile devices (Android, iPhone, iPad).</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Minimum of 12-months experience providing technical support to over 150 stakeholders in different timezones.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Capable of providing technical solutions on the fly in a high-stakes and high-paced environment.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with troubleshooting WiFi in a signal-dense environment.</span></li>
</ul>
<p><strong>Preferred</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Granular attention to detail.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Taking end-to-end ownership of all support requests from initiation to resolution.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A 'can-do' attitude.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An innate ability to roll up your sleeves to undertake any challenges, adjust quickly to changing priorities, and make quick and thoughtful decisions with limited information.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work well in a team environment with a focus on knowledge sharing, collaboration, and time management.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stay even-keeled as you manage the user's expectations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong communication and customer service skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Able to lift cumbersome boxes weighing up to 50 lbs when help is not available - know when to ask for help when you need it</span></li>
</ul>
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IT Engineer

At Ridecell View All Jobs
San Francisco, CA

Ridecell (www.ridecell.com) is powering next generation of ridesharing, carsharing and autonomous shared mobility services. As the world shifts to a mobility on- demand model and new companies rush to enter as service providers, Ridecell is ready to support these initiatives. Already 20+ customers, including Penske, Renault, RideKleen, Blu Smart and AAA use our proven platform to build their shared mobility businesses.

The IT Engineer is a highly technical, problem-solving, multi-tasking person comfortable working with various end-user apps and devices such as Linux, Macs, PCs, Server Administration, AV set up, video conferencing platforms, mobile devices, and more.

Responsibilities 

  • Provide technical IT Support in a Linux (Ubuntu) dense environment, Windows 10, Apple, support various mobile devices, iPads, printers, and peripherals.
  • Facilitate an awesome AV conferencing experience for our users using Zoom, Hangouts Meet, and support its hardware dependencies.
  • Image laptops, install end-user software, and provide asset management.
  • Tackle linux distro config and server administration in an on-site network stack while working closely with the Senior DevOps Engineer to optimize our AI hardware and storage solutions. 
  • Diagnose and resolve VPN issues, provide network support, and general wireless issues.
  • Coordinate with Computer/Laptop vendors and repair Ridecell’s IT assets.
  • Procure IT peripherals and accessories to ensure a readily available and organized inventory.
  • Resolve IT support requests through all communication channels; see the support request through to its resolution, escalate issues to appropriate stakeholders.
  • Coordinate with Ridecell’s on-boarding team to provision new hires with laptops, access to SaaS-based tools, prep workstations, and provide new hires with IT training.
  • Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
  • Handle system access and maintain user accounts, passwords, data integrity & security
  • Support the IT Manager with day-to-day IT operations and provide cross-functional support to other business partners.

Required

  • Help desk experience in troubleshooting macOS, Windows 10, and common end-user applications, such as; G Suite, Office 365, JIRA, Confluence, .
  • 1-3 years experience in IT Support in a professional environment
  • Basic experience in troubleshooting mobile devices (Android, iPhone, iPad).
  • Minimum of 12-months experience providing technical support to over 150 stakeholders in different timezones.
  • Capable of providing technical solutions on the fly in a high-stakes and high-paced environment.
  • Experience with troubleshooting WiFi in a signal-dense environment.

Preferred

  • Granular attention to detail.
  • Taking end-to-end ownership of all support requests from initiation to resolution.
  • A 'can-do' attitude.
  • An innate ability to roll up your sleeves to undertake any challenges, adjust quickly to changing priorities, and make quick and thoughtful decisions with limited information.
  • Ability to work well in a team environment with a focus on knowledge sharing, collaboration, and time management.
  • Ability to stay even-keeled as you manage the user's expectations
  • Strong communication and customer service skills.
  • Able to lift cumbersome boxes weighing up to 50 lbs when help is not available - know when to ask for help when you need it

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