Demand-Response has too many manual and inefficient steps for getting a driver to a rider.
1. Rider calls a phone number
2. Rider waits on hold
3. Rider verbally relays pickup location, dropoff location, number of passengers and other details
4. Dispatcher types these details into a "dispatch software"
5. Software runs a batch process several hours later to schedule the ride
6. Dispatcher /Scheduler manually assigns rides to drivers
7. Rider calls to ask where driver is
8. Driver reaches location and radios dispatcher that the rider is not there yet
9. Rider arrives, Driver radios disaptcher that rider has been picked up
10. Driver radios dispatcher that rider has been dropped off
RideCell Demand-Response software automates requests, dispatch, scheduling, routing, notification and pairs world-class rider and driver apps with insightful analytics so you are constantly improving your operations.